WORKING WITH YOUR INSURANCE PROVIDER

Check your benefits to see if your insurance provider allows out-of-network services and inquire about their process for you to get reimbursed. Call or email me to get more information about the right questions to ask your health insurance provider. 

CANCELLATION POLICY

Cancellation notice for appointments is required at least 24 hours (48 hrs is preferred) before the scheduled session otherwise full session rates will be charged. This is a practice of mutual respect for your time, my time, and for someone else who could have received services during the time blocked off for your appointment. We can talk about this policy in your first session.

 

PAYMENT OPTIONS

Payment in cash, check, or credit card is expected at the time of the session. Auto-payment can be set up for recurring appointments. Please review the 'Good Faith Estimate Notice' below.

At Serene Therapy & Wellness, I don't take any insurance which makes me an out of network provider. This means, IF you choose to get reimbursed from your insurance provider after you pay for your sessions with me, I can provide you a detailed receipt that you can submit to your insurance provider for reimbursement. 

Please confirm your benefits and reimbursement procedures with your insurance provider.

Good Faith Estimate Notice

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to provide a good faith estimate of expected charges for items and services to individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing, upon request or at the time of scheduling health care items and services.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

  • Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item.

  • You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate,

visit www.cms.gov/nosurprises/consumers or call 1-800-985-3059.